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vjatches_vjatches
#1 Posted : Sunday, May 21, 2023 6:34:41 AM(UTC)
Rank: Newbie

Groups: Registered
Posts: 3
Hi,

I am trying to reset password I forgot for my other account, which is registered to the same email address as this one.
When I provide answer to security question it says that new passwords is sent but I never receive it (I have email on gmail domain).

I have a 360 day key on that account and can't figure out if I actually forgot password or somebody got access to it and changed gmail.
I have key itself, transaction id, time, wallet number - all details with key purchase to verify myself if needed.

Thanks in advance
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zkkrat
#2 Posted : Monday, May 22, 2023 1:04:48 PM(UTC)

Rank: Advanced Member

Groups: Registered, HSModerator
Posts: 50
Man
Location: The Netherlands

Thanks: 3 times
Was thanked: 13 time(s) in 10 post(s)
maybe a very basic answer, but did u check your spam folder?
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vjatches_vjatches
#3 Posted : Monday, May 22, 2023 2:24:04 PM(UTC)
Rank: Newbie

Groups: Registered
Posts: 3
zkkrat;63150 wrote:
maybe a very basic answer, but did u check your spam folder?

Yes I did.
I registered this account to same email and just for testing purposes tried to reset password and did not receive email too.
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JoyAdmin
#4 Posted : Tuesday, May 23, 2023 10:26:57 AM(UTC)
Rank: Administration

Groups: Administrators
Posts: 4,881

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Was thanked: 4545 time(s) in 1642 post(s)
I have sent email to you with your account info.
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zkkrat
#6 Posted : Tuesday, May 23, 2023 10:46:12 AM(UTC)

Rank: Advanced Member

Groups: Registered, HSModerator
Posts: 50
Man
Location: The Netherlands

Thanks: 3 times
Was thanked: 13 time(s) in 10 post(s)
JoyAdmin;63153 wrote:
I have sent email to you with your account info.


Joy can u check on my messages i've send u please?
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vjatches_vjatches
#5 Posted : Tuesday, May 23, 2023 12:54:23 PM(UTC)
Rank: Newbie

Groups: Registered
Posts: 3
JoyAdmin;63153 wrote:
I have sent email to you with your account info.

I've received email for this account but not the one with 360 days subscription to which I lost access. Account login is valserk . I've sent you additional details in PM.
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