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Problems with the new Hearthstone update
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glide93
#1 Posted : Wednesday, September 20, 2017 9:45:46 AM(UTC)

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Hi, when I update HS with the last update I have a lot of problems works very slow and HR winrate decrease a lot. My computer have a HD4000 graphics but with the bot some times I finish the month in rank 5.

Please help me.
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JoyAdmin
#2 Posted : Wednesday, September 20, 2017 9:58:45 PM(UTC)
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glide93
#3 Posted : Saturday, September 23, 2017 10:39:40 AM(UTC)

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Thanks @JoyAdmin but I still have the problem.

Sorry for this second post, I think this post lost.

http://www.hearthranger....the-last-HS-update.aspx

In this post I explain better my problem.
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glide93
#4 Posted : Sunday, September 24, 2017 6:10:48 AM(UTC)

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Please anyone have the same problem? Anyone can help me? When I stay a while I cant play HS. I need help.
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JoyAdmin
#5 Posted : Sunday, September 24, 2017 11:51:33 PM(UTC)
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We'll look into this issue, also you can check this page:

https://www.reddit.com/r...j7zkltdi&sh=21de2f68
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glide93
#6 Posted : Monday, September 25, 2017 4:57:24 AM(UTC)

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Thanks Joy I try a lot of things but it is a very extrange problem at the beginning the game works perfect but when I play some matchups the game start with little fps drops and finally I can play any card, I need delete hearthstone appdata for play again.
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TandyPop
#9 Posted : Thursday, September 28, 2017 8:49:26 AM(UTC)
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If you haven't already, try updating your graphics drivers and making sure you have all the latest windows updates
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JoyAdmin
#7 Posted : Thursday, September 28, 2017 12:32:39 PM(UTC)
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glide93;51611 wrote:
Thanks Joy I try a lot of things but it is a very extrange problem at the beginning the game works perfect but when I play some matchups the game start with little fps drops and finally I can play any card, I need delete hearthstone appdata for play again.


We have already made some possible fixes in v.9.8.8.0, but not sure it's really related or not, you can give it a try.
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glide93
#10 Posted : Sunday, October 1, 2017 4:41:51 AM(UTC)

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TandyPop;51648 wrote:
If you haven't already, try updating your graphics drivers and making sure you have all the latest windows updates


Yes, I have all drivers update. I check it.
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glide93
#8 Posted : Sunday, October 1, 2017 4:48:23 AM(UTC)

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JoyAdmin;51653 wrote:
We have already made some possible fixes in v.9.8.8.0, but not sure it's really related or not, you can give it a try.


Works little better but I still have lag. I dont know why, but when I have lag I need restart the game because the bot still play, but cant use any card and I lost all the mutchups. Thanks for your help Joy.


P.D. Sorry for my english.
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glide93
#11 Posted : Thursday, October 26, 2017 7:07:21 AM(UTC)

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Finally I fix the problem. If someone has the same problem that I have had, the only thing that needs to be done is to eliminate or degrade windows defender. I remove all windows bloatware and I try bot one week and I dont see any problems. Thanks Joy for your work.
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1 user thanked glide93 for this useful post.
JoyAdmin on 10/26/2017(UTC)
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