I first posted about this type of crash in the crash recovery tool thread. However the dev (who has also experienced this type of crash) is currently unable to assist.
raddyn;30564 wrote:Hey guys, I'm currently having random disconnects from battle.net and therefore hearthstone. Sometimes it reconnects itself fine but other times it reconnects and hangs indefinitely on a frozen turn with both players named 'UNKNOWN' crash recovery doesn't count it as a crash and therefore doesn't reload the game. Is there anything you guys can do to implement a game restart if the board doesn't change or no cards are drawn for a longer time than should be possible? Let me know if you need more information or if there's anything else I can provide. Thanks for your hard work.